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Qualifications
Age 14 - 19 studies
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Course list

Age 14 - 19 courses
Foundation Certificate in Personal Finance (FCPF)
Intermediate Certificate in Personal Finance (ICPF)
Certificate in Financial Studies (CeFS)
Diploma in Financial Studies (DipFS)

Certificate courses
Advanced Certificate In Mortgage Advice     and Practice (CeMAP®)
Certificate for Financial Advisers (CeFA®)
Certificate In Mortgage Advice and Practice     (CeMAP®)
Certificate of Regulated General Insurance     (CeRGI®)
Certificate in Lifetime Mortgages (CeLTM®)
Certified Documentary Credit Specialist
    (CDCS)
    CDCS events
    Retaining CDCS
Certificate in Regulated Customer Care     (CeRCC)
Certificate in Regulated Complaints Handling     (CeRCH)
Customer Service Professional (CSP)

Professional and Applied Diploma courses
Professional Diploma in Financial Services
    Management (Professional DFSM®)
Applied Diploma in Corporate Banking
    (Applied DFSM® - Corporate)
Applied Diploma in Retailing Financial
    Services (Applied DFSM® - Retail)
Applied Diploma in Risk and Insurance
    Management (Applied DFSM® - Risk and
    Insurance)

Foundation degree course
Foundation Degree (Fd)

Advanced Diploma and degree courses
Advanced Diploma in Risk and Insurance
    Management (AdvDipRIM)
Advanced Diploma in Retailing Financial
    Services (AdvDipRFS)
Advanced Diploma in Corporate Banking
    (AdvDipCB)
BSc (Hons) Degree in Financial Services
    and Associateship (BSc/ACIB)
BSc (Hons) Degree in Financial Services
    and Associateship - Risk and Insurance
     Management (BSc/RIM)
BSc (Hons) Degree in Financial Services
    and Associateship - Retailing Financial
    Services (BSc/RFS)
BSc (Hons) Degree in Financial Services
    and Associateship - Corporate Banking
    (BSc/CB)
Associateship of The Chartered Institute of
    Bankers 'top-up' award (ACIB)
Associateship of The Chartered Insurance
    Institute 'top-up' award (ACII)

Tailored courses
Diploma in Customer Relationship
    Management (DipCRM) for RBS Group
Applied Diploma in Corporate
    Banking (ADCB) for RBS Group
Certificate and Diploma in Retail
    Credit for RBS Group
Factors & Discounters Association
    Diploma (DipFDA)
Certificate in Bank Card Management
    for VISA
Diploma in Business Analysis
    and Operations (DipBAO) for HSBC
Diploma in Commercial Finance for NACFB Certificate and Diploma in Business
    Banking for Lloyds TSB
Professional Diploma in Financial
    Services Management for Lloyds TSB

Customer Services statement

Easy reference guide (Regulatory qualifications)

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Qualification structure for Professional and Applied Diplomas

Regulations and policy statement
Certificate issue/re-issue
Enquiries and appeals
Examination conduct (electronic exams)
Examination conduct (written exams)
Malpractice
Reasonable adjustments
Special considerations

Support and exam information
Age 14 - 19
Certificate courses
  Exemptions
  Study methods
  Study materials
  How the course is assessed
  The exam
  Exam timetable (CDCS)
  Resitting
  Extra resources
  More information
  After you pass
Degree and Advanced Diploma courses
  Exemptions
  Study methods
  List of Approved Providers of Tuition
  Study materials
  Assignments and set reading
  How the course is assessed
  The exam
  Degree Classification
  Exam timetable
  Exam and coursework attempts
  Resitting
  Time out from studying
  Extra resources
  More information
Diploma courses
  Exemptions
  Study methods
  Study materials
  List of Approved Providers of Tuition
  Assignments and set reading
  How the course is assessed
  The exam
  Exam timetable
  Exam and coursework attempts
  Resitting
  Extra resources
  More information
Syllabuses
Age 14-19
Certificate
Professional and Applied Diploma
Advanced Diploma and degree
Provisional Exam Timetable 2007

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Who award the qualifications