What is the DipCRM?
(Only available to employees of The Royal Bank of Scotland Group)
A specialist qualification designed to equip employees of The Royal Bank of Scotland Group with a sound understanding of the principles of customer relationship management and how they can be applied, both to the financial services industry as a whole, and specifically within the RBS group.
What does the course cover?
The Diploma comprises three units provided by the ifs School of Finance:
30 credit modules:
15 credit module:
View syllabus by clicking on the links above.
There is also one in-house module that uses work-based learning.
Entry requirements
Students are required to have a minimum of GCSE grade C or equivalent in English Language and Maths. You must also have a level of proficiency, as exemplified for example by GCSE standard, in ICT. If you are unsure whether you meet these requirements, please check with an HE Guidance Officer on +44 (0) 1227 828232 or email abops@ifslearning.ac.uk.
This guidance document contains examples of equivalences.
Qualification level
The full Diploma is assessed at first year undergraduate degree level.
Study time
The recommended study time is between 200 - 300 hours per unit.
Study support
On registration of the 30 credit module, students will be sent:
On registration of the 15 credit module, students will be sent:
All students will be given access to:
Assessment
The Diploma in Customer Relationship Management is assessed and awarded by the ifs School of Finance.
Customers and their Needs and Measuring Performance both comprise two assessment components:
Principles of Lending is assessed by a two-hour objective test, delivered electronically.
Please refer to www.vue.com/ifs for further details about electronic testing.
If there does not appear to be a test centre in your area, please contact ifs Customer and Student Enquiries on +44 (0) 1227 818609.
In order to pass the unit, you must pass both assessment components.
How do I study?
You will study with the ifs School of Finance via Distance learning.
Cost
The total fee for completing the DipCRM is met by The Royal Bank of Scotland demonstrating the Bank's commitment to helping your development.
How to register
Please contact the ifs Corporate and Academic Relationship Team on +44 (0) 1227 818641 or email cart@ifslearning.ac.uk.
Before enrolling onto this programme there are some online documents you must read, these are viewable in the essential info area.
